Privacy Policy Statement
At Heritage Animal Hospital, we respect the privacy of our customers and visitors to our websites, and we strive to keep all personal information secure and confidential. Accordingly, we have adopted a privacy policy described in this statement. 


1. Notice


This policy tells you, among other things, what information we gather from you and how we may use or disclose that information, and describes our efforts to protect it. Please read this policy carefully, and feel free to contact us at the following addresses or numbers if you have any questions regarding its contents or concerns about our use of your information:



Phone: 1-843-842-8331

Fax: 1-843-843-8335 (Attention: Chief Privacy Officer)

Mail: Heritage Animal Hospital, Attention: Chief Privacy Officer, 130 Arrow Rd, Suite 101 Hilton Head, SC 29928


Categories of Information Collected

We may collect a variety of personal information about you in connection with the offer and sale of our products and services, including (1) information we receive directly from you via our websites (“Websites”), applications, surveys, or other forms, such as name, address, credit card number, bank account information (if you opt for direct debit), and other contact information; (2) information about your transactions with us, such as account activity records, including purchases of various products and services; (3) publicly available information we collect from third parties, including demographic or business information, as well as preferences and opinions regarding various topics; and (4) information we receive from a consumer reporting agency in connection with your application for credit, which may include account information and/or consumer credit information.


Information Collected via Heritage Animal Hospital Websites

In connection with your use of one of our Websites, we may ask for and collect a variety of information from and about you. Information may be collected and maintained directly by Heritage Animal Hospital, an Heritage Animal Hospital subsidiary, or by a service contractor operating under our instructions and subject to this privacy policy. Consent to the collection and use of your personal information will be implied through the provision of personal information to Heritage Animal Hospital through our Websites for purchases, services, requests, and/or any other purpose.


Technical Information—The Internet Protocol (IP) address that has been assigned to your computer or network by your Internet service provider (ISP) is recognized by our Websites, and a variety of other technical information, such as browser type and connection speed, is also collected.


Registration information—If you register, sign up for a service, or contact us via email or our Websites, your individually identifiable email address or other personally identifiable information will be collected and stored. This registration information may include your name, address, telephone number, fax number, email address, information about your company or organization, and other information needed for a particular Heritage Animal Hospital program, promotion, or service.


Credit Card Information—If you purchase products or services through Heritage Animal Hospital Online Orders, the credit card information you submit through Heritage Animal Hospital Online Orders, such as name, address, credit card number, and verification number, goes directly to a third-party payment processor. Heritage Animal Hospital does not store or retain credit card information submitted through Heritage Animal Hospital Online Orders.


Cookies—Cookies are small files that are stored on a website user’s computer and are designed to help a website operator recognize a particular user and to measure which pages are viewed and the time spent on certain pages. To help improve the Heritage Animal Hospital Website user experience, Heritage Animal Hospital may use cookies or other available technology to learn more about how users navigate through the sites, to customize a particular user’s experience on our sites, and to perform other personalization functions. We may also use cookies to help authenticate users of certain Heritage Animal Hospital web applications. If you reject the Heritage Animal Hospital cookies, you may still use the Heritage Animal Hospital Website but may not have access to or use of certain services. Heritage Animal Hospital controls all cookies on its Websites. Heritage Animal Hospital may partner with third-party advertisers or ad networks to display advertising on our Websites. These parties may use cookies to collect non-personally identifiable information about your use of Heritage Animal Hospital Websites in order to present advertising tailored to you. These services have their own privacy policies, which you should review.


Use of Information

Heritage Animal Hospital uses your personal information solely to respond to your request for products, services, or information; to fulfill our obligations to you under orders or contracts; to arrange for and process payments owed by you in connection with orders or contracts; or for internal purposes, including without limitation, marketing, promotions, customer support, Website administration, and feedback purposes. If at any time you supply a mailing address, telephone or fax number, or email address to us, you may receive, if permitted under applicable law, periodic mailings, telephone calls, faxes, or emails, whichever the case may be, with information on new Heritage Animal Hospital products and services or upcoming events. We may also aggregate statistics that we gather about customers, sales, or Website traffic and provide this information to third parties on a non-personally identifiable (aggregated) basis.


Disclosure of Information


Information may be exchanged among Heritage Animal Hospital, its subsidiaries, and service providers as needed for business purposes, such as account administration, customer service, transaction processing, consumer reporting, processing and delivery of account statements, research and analysis, and delivery of products and services. Heritage Animal Hospital will use contractual or other measures to require service providers to maintain a level of privacy protection comparable to our own practices.


Heritage Animal Hospital may also share information with joint marketing partners to present certain offers to you, but these parties will only be able to access and use your personal information for this limited purpose. In addition, if you opt for direct debit as a payment method, we will share certain personal information with your financial institution in order to arrange for payment. Heritage Animal Hospital does not sell email addresses, telephone or fax numbers, or other personally identifiable information to other companies. We may disclose information to fulfill certain legal and regulatory requirements if we believe that such disclosure is legally required or necessary to protect our legal rights or the rights of others, or to prevent harm, or in accordance with your instructions.


2. Choice


If you object to the use by Heritage Animal Hospital, its subsidiaries, or service providers of your personal information for the purposes described above, or if you do not wish to receive mail, email, telephone calls, or faxes about Heritage Animal Hospital products or services, you may request Heritage Animal Hospital to stop such use, mailings, or telephone calls by notifying the Chief Privacy Officer at or at an address or telephone or fax number specified above. Emails sent on our behalf include instructions for unsubscribing from our email distribution lists.


3. Access and Update


At any time after you have submitted personally identifiable information to us, you may contact us at or at the address or telephone or fax number specified above to request access to information we have collected regarding you or your business or to notify us of changes to such information. If you request any such changes, we will contact you by email or fax to confirm those changes. Once confirmed, any new item or information will replace the corresponding information previously provided.


4. Security


We use commercially reasonable physical, procedural, and technical safeguards to deter unauthorized access, destruction, use, modification, or disclosure of individually identifiable information. We instruct our employees that information must be handled in accordance with this privacy policy, and any misuse by employees is subject to disciplinary action.


If you provide any information to parties who operate websites that are linked to or from our site, different rules may apply to their collection, use, or disclosure of your personal information. We encourage you to review these sites’ policies before revealing any sensitive or personal information.


Regardless of the precautions taken by you or us, “perfect security” does not exist. We cannot ensure or warrant the security of any information you transmit to us, and you transmit sensitive information at your own risk.


5. Enforcement


We have implemented a self-assessment process to verify adherence to the terms of this policy. If you have any complaints regarding our use and/or disclosure of your personal information, please contact our Chief Privacy Officer through the contact information provide above. We will investigate and attempt to resolve complaints and disputes by reference to the principles contained in this policy.


Changes to Privacy Policy

It may be necessary from time to time for us to modify this policy to reflect changes in the way we collect and use information or changes in privacy-related laws, regulations, and industry standards. We will provide reasonable notice of material changes to this policy, including via links posted on Heritage Animal Hospital Websites. Visitors should view this page from time to time to review the then-current policy.


Web Site

This site is administered and maintained by Heritage Animal Hospital, of Hilton Head, South Carolina, U.S.A.


Last updated: August 25, 2014